Emergency Tarping & Temporary Repairs

1. Purpose

Define the steps Flatland Roofing & Insulation crews take when a storm-damaged property requires emergency tarping or temporary repair. These services protect the home, keep the homeowner safe, and satisfy the homeowner's duty to mitigate further damage under their policy.

2. When Emergency Services Are Needed

Perform emergency tarping or temporary repairs immediately when any of the following are true:

• The roof has sustained significant storm damage that exposes decking or underlayment.
• Active leaks are present and may cause interior damage.
• Shingles, flashing, or vents have been blown off, allowing water intrusion.
• There is any risk of further structural or cosmetic damage from continued weather exposure.

3. Homeowner Obligation to Mitigate

Emergency tarping and repairs fall under the signed contingency agreement with Flatland Roofing & Insulation. We perform them as part of our role in protecting the property and supporting the insurance restoration process.

4. Procedure

Step 1 — Assessment

Salesperson / Repair TechInspect the property and decide whether emergency services are required.

• Inspect the property and evaluate every area vulnerable to water or structural intrusion.
• Take clear photos and detailed notes of every storm-related damage point in CompanyCam.
• Decide whether emergency services are necessary based on exposure and weather conditions.

Step 2 — Confirm the Contingency Agreement

SalespersonA signed contingency agreement must be on file before we touch the roof.

• Confirm a signed contingency agreement is on file in ProLine.
• If unsigned, explain the scope of work and have the homeowner sign before performing any emergency services.

Step 3 — Perform Emergency Services

Repair TechnicianUse proper safety gear and stabilize the property.

• Use proper safety equipment and the right materials for the job.
• Install tarp(s) securely over exposed areas to prevent further water intrusion.
• Perform any basic, temporary repairs needed to stabilize the property until full restoration.
• Take before-and-after photos of every action taken.

Step 4 — Documentation

Repair TechnicianCapture every action in CompanyCam and ProLine the same day.

• Upload all photos and notes to CompanyCam and attach them to the customer's ProLine file. Include:
  • Damage photos
  • Work performed
  • Materials used
  • Time spent on site
• Note any repair work that may support a future supplement.

Step 5 — Follow-Up

SalespersonSet the homeowner's expectations and route into the full insurance process.

• Tell the homeowner these repairs are temporary and a full inspection or replacement will follow as part of the insurance process.
• Schedule or confirm the full inspection appointment if it isn't already on the calendar.
• Explain that the emergency work will be included in the documentation submitted to the carrier.

5. Billing & Insurance Reimbursement

• Carriers typically reimburse emergency tarping and temporary repairs as part of the claim.
• Organize all photos and notes for submission via TotalScope or directly to the carrier when needed.
• Document every material and labor hour used so the supplement can be supported.

6. Safety Guidelines

7. Related Documents

• Insurance Process (Storm Damage) — the full insurance workflow.
• From Spot Repairs to Full Roof Replacement — escalating from repair to replacement.

8. Revision History